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Why is this important?
All business is conducted between people and so your employees' ability to build on-going profitable relationships inside and outside your business is crucial to your success in the marketplace. The ability to build rapport is often described as the most valuable of all business skills - people respond positively to those they 'get-on' with and react negatively to those they don't. A person with a good ability to build rapport will:
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clinch the 'impossible' deal
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be more persuasive in all forms of negotiation
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gain 'buy-in' to their ideas more quickly and with less effort
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seek out 'win-win' solutions everywhere
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build stronger teams more quickly
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captivate an audience
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be popular and highly motivational as a team player
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be a strong, influential manager or leader
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encourage the positive contribution of even the most timid colleague
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resolve conflict quickly
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work successfully with a broader range of personalities
How O" can help you
Did you know that 93% of communication is non-verbal?
Rapport is a skill that can be taught and learnt by all. There is a whole range of techniques for building rapport skills that work for every personality and the resultant change in the individual is often stunning. Coaching rapport building skills can open up potential like no other area of 1-2-1 coaching and often leads to rapid improvement in the individual's relationships with internal and external stakeholders.
O" have developed a proven, effective programme, usually delivered through a short course of individual 1-2-1 coaching or team training to:
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improve knowledge of the process of building rapport
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increase self awareness
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harmonise with the other person's way of relating to people
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observe, understand and respond positively to body language
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match voice tone, pitch, pace and language
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improve perceptual awareness of the other person's view of the world
The benefits to you
People with good rapport building ability possess a broad range of practical skills that empower them to work more closely and effectively with colleagues and clients alike. Their skills have the simple, but dramatic result of allowing them to build better and more harmonious relationships inside and outside of the company. This leads to more business and more profit. People buy and do business with the people they like.
Have you considered how much more profit you could achieve if all your employees were good or expert at relationship building?
Have you specifically coached or trained your employees in the art of building rapport?
Are all your relationships and those with whom you work harmonious and profitable?
If you have answered "no" to any of the above questions, contact Robin Johnson or Philip Perry at O" Consulting on 0845 260 7700
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| Improving interpersonal skills How often have you come across someone who is technically brilliant, or highly competent professionally, but just can't connect in their relationships with others? This negative trait puts them at a disadvantage at those times when they need to build rapport, get on the same wavelength as others and develop trust. Poor interpersonal skills are often cited by employees as the biggest de-motivator when giving feedback about their managers and team leaders.
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Negotiation skills
Almost everybody negotiates something with someone every day. As a business you negotiate with your customers and suppliers; your employees negotiate with each other. Negotiation is a part of everyday life and being able to negotiate successfully is a core skill that all employees need to develop.
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Running effective meetings
How many meetings do you attend? How much of your time is wasted in unproductive meetings? Research suggests that businesses waste millions of pounds every month because of unnecessary and unproductive meetings. In today's competitive marketplace, no business can afford to squander their resources or pay for unnecessary operational costs. You deliver your corporate strategy and achieve your objectives for growth and profit through the people you employ. If they are spending their time sitting in meetings which they don't need to attend, or which don't lead to focused action on business critical issues, then you are literally throwing money away.
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