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Why is this important?
Emotional Intelligence - "Oh no, not another management fad, here today and gone tomorrow!" Or is it? Consider for a moment the following scenarios.
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It's Monday morning. You and your team have to attend an important meeting with your boss to discuss progress on an important project. The team has been working hard and putting in a lot of hours to keep things on track and solve the complicated and demanding problems that have come up. Your project team are stretched but motivated to deliver the project on time and within the tight budget; morale is good. Your boss comes in and you immediately see that he is tired and looking like thunder. He opens the meeting with a tirade of negative criticism and berates your team for underperforming. You are not allowed to answer any of his criticisms and your team leaves the meeting feeling dejected, in low morale and thinking 'What's the point of us working so hard when all we get is criticism and negativity from him?' Morale plummets, the project goes 'off-track' and isn't delivered on time or within budget. This boss is unaware of his emotions, the impact he has on other people, or how much his management style adversely affects performance. He is not emotionally intelligent.
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Same day; same meeting! Only this time your boss comes in, makes contact with everybody and shares that he has been up all night with a sick child and is anxious about his child's well-being. He shares that he is feeling angry with the doctor who refused to come out to his child in the night and is "probably going to be a bit irritable today!" He listens to your progress report, appropriately challenges your team on a couple of points but thanks you all for the good job you are doing. He tells you how strongly he believes that you will produce a superb project on time and within budget and one that 'we can all be proud of'. Your team leaves the meeting feeling valued, praised for their hard work and highly motivated. You deliver the project on time and within budget. This boss is aware of his emotions and the reasons he is feeling that way. He is conscious of not projecting his anger on to other people and knows the impact he has on others - he is emotionally intelligent.
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Emotional intelligence is about being aware of and honest about your own and other people's feelings. It's about knowing how to keep your emotions in check and use them positively to motivate yourself and others. And it's about building better relationships. These are essential key competencies for every employee and aspiring manager or leader if you are to build and maintain an efficient, profitable business.
How O" can help you
O" include increasing your emotional intelligence into every coaching programme but can also deliver a short programme aimed specifically at increasing an individual's EI. We help you consciously and unconsciously improve your emotional intelligence skills in all five key competencies by encouraging you to practise the skills needed throughout any coaching programme. There are five key competencies or skills which build upon each other to raise your level of emotional intelligence:
- 1] Self awareness - knowing and understanding your thoughts, feelings and behaviour
- 2] Appropriate use of your emotions - to encourage honesty and responsibility
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3] Self motivation - to overcome obstacles and promote action
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4] Empathy with others - to foster greater connection and understanding
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5] Building and maintaining effective relationships - to improve performance and cohesion
The benefits to you
O" strongly believe that improving the emotional intelligence of your employees will pay substantial dividends for your company. Research clearly demonstrates that an emotionally intelligent person will:
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build and maintain more effective relationships
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continually motivate themselves and others
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help develop a culture of continual learning and responsibility
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create an atmosphere of 'learned optimism'
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be more personally and professionally effective
Emotionally intelligent employees are more likely to complete projects on time, be more productive, take less absence and deal with pressure better.
Are all your employees self aware and emotionally intelligent?
Are your happy with the levels of absenteeism and turnover in your business?
Do you complete all of your projects on time and within budget?
If you have answered "no" to any of the above questions, contact Robin Johnson or Philip Perry at O" Consulting on 0845 260 7700
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